Powergram Subscription-Based Programs Refund and Returns Policy

Last updated: September 29, 2023

Introduction

Powergram, a social media company based in the Netherlands, offers various subscription-based programs. This Refund and Returns Policy applies to all subscription-based digital services provided by Powergram.

1. No Refunds

Due to the nature of our subscription-based digital services, we typically do not provide a refund or credit for a subscription purchase unless required under Dutch consumer protection laws or the consumer protection laws in your jurisdiction.

2. Exceptions

While all subscription purchases are considered final, Powergram may evaluate refund requests under the following circumstances:

• Unintentional Renewal: If your subscription was unintentionally renewed due to automatic renewal settings, you may request a refund within seven days of the renewal date.
• Technical Issues: Should you encounter technical problems that impede the use or proper functioning of the service and after we have had an opportunity to rectify the issue, we may, at our sole discretion, offer a refund.
• Unauthorized Use: If your account has been used without your authorization to purchase a subscription, please immediately reach out to our customer support.

3. How to Request a Refund

To apply for a refund, please get in touch with our customer support team at info@powergram.net The following details should be included in your request:

• Your Powergram username
• Date of purchase
• Reason for the refund request
• Proof of purchase, such as a receipt or confirmation email

4. Cancellation

You may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle, and you will have access to your subscription until then. To cancel your subscription, go to the “Account” section on our website or app or write us an email with the following information.

• Your Powergram username
• Email used for payment
• Instagram username

5. Processing Refunds

If approved, refunds will be issued to the original mode of payment within 14 business days. Please keep in mind that refund processing times may depend on your payment provider.

6. Changes to Our Refund and Returns Policy

Powergram reserves the right to revise this Refund and Returns Policy at any point in time. Changes will take effect immediately upon being published on our website. We recommend reviewing this policy periodically to ensure you are informed about any modifications.

7. Contact Us

Should you have any questions regarding our Refund and Returns Policy, please get in touch with us at:

Email: info@powergram.net

By subscribing to Powergram, you are agreeing to this Refund and Returns Policy and affirming that you have read and understood it.